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See the most frequently asked questions and answers

Who can rent a vehicle from Royal Rent a Car Belgrade?

Vehicle rental in our company is available to all legal entities and individuals who have legal capacity to enter into a contract. In order to successfully conclude a rental agreement, you must be ready to accept full responsibility for…

What are the driver requirements and what is needed to drive the vehicle?

An authorised driver is only the individual who is expressly listed and identified in the Rental Agreement. This may be the renter or an additionally registered driver. Any person who is not listed in the agreement is not authorised to…

Where is it permitted to drive the rented vehicle?

The territory on which the vehicle may be used includes the territory of Serbia. Vehicles may be used in Europe only with prior notification and approval. The renter and driver must comply with these territorial limits, as any use of the…

What are my obligations regarding vehicle maintenance and care?

The renter is obliged to use the vehicle with the care of a prudent businessperson and a responsible owner, strictly following the manufacturer’s instructions for use. During the rental period, the client is obliged to monitor the basic…

What is included in the basic vehicle rental price?

The basic amount paid for vehicle rental includes a range of mobility services necessary for safe and carefree travel. The price includes mandatory third-party liability insurance, as well as basic insurance for damage to the vehicle,…

Which additional services can I choose with my rental?

In addition to the basic package, we offer a wide range of additional mobility services designed to make your trip more comfortable and better suited to your specific needs. All these options are listed in detail in our current price list,…

What affects the final rental price?

The price you pay for vehicle rental depends on several factors provided when making the reservation, such as rental duration, vehicle category, driver age and any extras you have selected. Any change to these details after a confirmed…

Do you have to pay a deposit before collecting the vehicle?

Yes, when collecting the vehicle it is necessary to leave a deposit, which represents an additional guarantee alongside the rental price itself. Certain regular or previous users may be exempt from the obligation to place a deposit,…

What additional costs can you expect during the rental?

In addition to the basic rental price, clients may be charged certain fees related to the use of the vehicle or unforeseen circumstances. This includes administrative costs for processing traffic fines, as well as costs related to tolls…

What should I pay special attention to when collecting the vehicle?

Before leaving our branch with the vehicle, you must thoroughly inspect its exterior and interior condition. If you notice any obvious damage, scratches or defects that are not already recorded in the agreement provided to you, immediately…

What is the procedure for returning the vehicle?

The vehicle should be returned to our branch no later than the time defined in your Rental Agreement. We allow a grace period of 29 minutes after the expiry of the deadline, after which additional rental time is charged (a new rental day).…

What happens if I return the vehicle with damage?

If, during the inspection upon return, any damage is found that did not exist at the time of collection, you will be charged for that amount in accordance with our current price list. If you or the driver caused the damage, the repair…

What are my obligations regarding regular vehicle maintenance?

Throughout the entire rental period, you are obliged to use the vehicle with the care of a responsible owner and maintain it in the condition in which you collected it. This includes regular checks of basic vehicle parameters, such as…

What should I do in case of an accident, breakdown or vehicle theft?

In the event of any unforeseen situation, such as a traffic accident, mechanical breakdown or vehicle theft, the most important thing is to remain calm and contact us immediately via our customer service number. Our staff will guide you…

When and how is rental payment made?

The final calculation and invoice for the vehicle rental are prepared no earlier than one day after the vehicle is returned, ensuring that all elements of the rental, including additional services or possible costs, are precisely defined.…

What are the rules for cancelling or changing a reservation?

Changes to an existing reservation are possible without additional fees, provided that you notify us at least 24 hours before the start of the agreed rental period. By calling our customer service number or sending an email, you can easily…

Can I extend the rental agreement?

If you need to use the vehicle longer than originally planned, an extension is possible by prior arrangement with our team. For extensions lasting up to 24 hours, it is sufficient to call our customer service and request approval. This is…

What is a “daily rental” and how is time calculated?

A daily rental at Royal Rent a Car Belgrade is calculated on the basis of a 24-hour period, starting from the moment of vehicle collection defined in the Rental Agreement. This means that if you collect the vehicle at 10:00, 10:00 the…

Is driving on unpaved roads allowed?

Vehicles from our fleet may be driven only on roads that are paved and intended for regular traffic. Using the vehicle on gravel, forest, field roads or any other undeveloped surfaces is strictly prohibited. Such conduct is considered a…

How does the fuel policy work at Royal Rent a Car Belgrade?

You collect the vehicle with a full or partially full fuel tank, which is standard procedure in our rent a car service and allows you to continue with your plans immediately without first going to a petrol station. The same principle…

Can I change the vehicle category after collection?

Changing the vehicle category after you have already collected the car is possible only with our express consent and provided that we have other available vehicles in our fleet at that time. If you want a higher-class vehicle, you must…

Are pets allowed in vehicles?

In accordance with our internal health and hygiene rules, transporting pets in Royal Rent a Car Belgrade vehicles is strictly prohibited. The reason for this policy is to maintain a high standard of cleanliness for all our clients,…

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